The important thing to know is that the government world is
different than the commercial world. You have to very specifically
meet their requirements. Government entities will go out and
actively seek the least expensive option, but the company has to
be able to meet the requirements.
Katie Mahoney, Director of Certification Operations for NAID
summed it up, “This means that the competition is a set pool
presently, because you really have to be NAID Certified to
compete. But anyone could dive in and make that pool wider if
they wanted to.”
Kelly Martínez is the Director of
Marketing & Communication for NAID.
Additionally, according to Innerfield, “They were impressed by the
fact that Steven Innerfield (Operations Director/Partner) was a
Certified Secure Destruction Specialist® (CSDS). I am now as well,
but at the time it was still just Steven.” Also, the fact that Quality
Shredding is a certified Women Owned Small Business (WOSB),
seemed to be the clincher.
They had a conversation about the process. “What if we did it this
way, could you do that?” Or “What if we did it that way, could we do
that?” After walking through the various options, they negotiated
a contract that met the needs of the client for regularly scheduled
hard drive and non-paper media destruction. Since that time,
Innerfield has helped them define and execute on a process for
secure destruction of solid state media.
What to Know
“There is government work out there, but not a lot of companies
can meet their needs. NAID AAA Certification is absolutely a
requirement in much of the government world,” says Innerfield.
She admits that she has obtained a few contracts where it originally
wasn’t required, “but they are changing that.” She went on to share
that “Even the major universities that we do paper shredding for
require NAID AAA Certification.”
distinctive clothing bearing the company name or by wearing appropriate badges that contain the
company name and employee’s name.
1. 3. 3. The Contractor shall ensure employees have all required professional
certifications/licenses (current and valid) for each applicable occupation category before
commencement of work if applicable.
1. 4. Special Qualifications/Certifications. Contractor shall maintain all applicable
certifications and licenses in accordance with the NAID AAA Certification requirements and
Certified Destruction Specialist Accreditation.
1. 5. Period of Performance: The period of performance shall be for 365 days from the date of
award with 3 ( 1) year options.
1. 6. General Information
1. 6. 1 Quality Control: The contractor shall develop and maintain an effective quality control
program to ensure services are performed in accordance with this PWS. The contractor shall
develop and implement procedures to identify, prevent, and ensure non-recurrence of defective
services. The contractor’s quality control program is the means by which he assures himself that
his work complies with the requirement of the contract. The Quality Control Plan shall be
delivered to the Government Point of Contact (POC) for delivery to the Contracting Officer
(CO) within 30 days of contract award. In the event revisions are required the Contractor shall
return the revised QCP within five ( 5) working days of receipt of notification to revise. After
acceptance of the quality control plan the contractor shall receive the contracting officer’s
acceptance in writing of any proposed change to his QC system.
1. 6. 2 Quality Assurance: The government shall evaluate the contractor’s performance under
this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily
focused on what the Government must do to ensure that the contractor has performed in
h. Provide documented Tracking and Certificate of Destruction for a legal audit trail (Chain-
ofCustody) to establish accountability and provide proof of service documenting the fact that
materials were securely and completely destroyed.
i. Ensure personnel and vehicles meet access and entry control requirements for Fort Sam
5. 1. 1. 1. Permits/Licenses/Certifications: Company shall be a certified National Association for
Information Destruction (NAID) member to include NAID AAA Certification and Certified
Secure Destruction Specialist Accreditation.
PART 7 Performance Requirements Summary
The contractor service requirements are summarized into performance objectives that relate
directly to mission essential items. The performance threshold briefly describes the minimum
These requirements were pulled directly from a separate Shredding Service
Contract out for bid in April 2017 by a government entity:
Interested in becoming NAID AAA Certified or earning your professional Certified
Secure Destruction Specialist (CSDS) accreditation? Contact Katie Mahoney,
Director of Certification Operations to learn more: firstname.lastname@example.org