an investigation into a violation of a data protection
regulation, an organization should still expect investigators
to be interested in speaking to the person who is
responsible for compliance. Though having not designated
such a person may not technically violate the law, it would
certainly reflect poorly on the organization simply because
it is unreasonable to expect that compliance could have
been achieved without someone responsible to make sure
Assigned accountability, even when not required
specifically, is a de facto necessity insofar as the
absence of such accountability would likely be deemed
unreasonable, even negligent, if there were ever a noncompliance determination.
How could any customer read that and ignore their responsibility
to assign such accountability? Certainly some will continue to
disregard this obligation (at their own peril), but they will no
longer do so with a clear conscience or with plausible deniability.
About the Author
Bob Johnson is the
Chief Executive Officer for NAID.
I came into this article with two intentions.
First, I wanted to demonstrate the fact that the new Information
Disposition textbook confronts the top ten misconceptions that
keep NAID members from best serving their customers. And that,
properly understood and used, it could help service providers
overcome those misconceptions.
Second, many field representatives still don’t know that there are
clear and concise arguments for overcoming these objections.
Too often, when we come upon a customer who is putting their
organization at risk because they harbor one or more of these
misconceptions, we simply throw up our hands or shrug our
shoulders, and walk away frustrated. Thanks to Information
Disposition that is no longer the case.
Whether it’s by using the textbook as a proof statement or simply
mastering the content, the responses to educate customers are
now readily available and it up to secure destruction service
providers to use the resources at their disposal to reduce
customer risks and to improve their businesses.
Get your copy of Information Disposition at